Frequently asked questions

You can choose from:

  • EMPOWER Local. This is a face-to-face group session with between 6 and 12 other people, led by a trained educator in a local community venue to you.
  • EMPOWER Video. This is an online group session with between 6 and 12 other people, led by a trained educator using video conferencing.
  • EMPOWER Digital. This is an online learning platform where you work through the course at your own pace.

You are very welcome to bring a carer, family member or friend to support you.

Please contact us on 0800 852 7460 if you would like more information about the programme and options for joining.

We will contact you by telephone, email, or letter to invite you to join a course.

Or you can book your place directly now by clicking here

We aim to offer a place on a course within four weeks of referral – often sooner.

You will be offered a range of courses that you can attend.

Thank you. Please contact us on 0800 852 7460 or email [email protected].  We will send you a text message or give you a call just to check you are still ok to attend a couple of days before the course.

Diabetes education courses can have a positive impact on many aspects of your life both for yourself and your friends and family. People who have completed the course rate it highly and enjoy spending time with other people who attend the course.

If you are sure, you do not want to attend, we will record that within your records and advise the GP who enrolled you. Please let us know on 0800 852 7460 or email [email protected].

We deliver EMPOWER T2n in a range of languages to meet the needs of the local population.

EMPOWER T2n is designed to meet the needs of all people diagnosed with Type 2 diabetes. If we understand your needs, we will find a way to ensure you receive the education.

We make sure that patients and service users who have information or communication needs related to a disability, impairment, or sensory loss, receive accessible information and communication support to meet their need. We can offer materials that are adapted to individual needs, e.g., braille and large print handbooks.

We also make sure that EMPOWER T2n is delivered in accessible venues, including near to public transport routes. Carers can attend with or on behalf of someone who is eligible for the course.

All course material is provided. We will send you some information before the course, either by post or by email. This will include a Quality of Life questionnaire.

It is a series of simple questions for you to answer so that we understand how you are feeling now about your diabetes.

  • Your doctor will share some key pieces of information with us including contact details and clinical information that are relevant to your diabetes.
  • We follow data protection laws as well as additional data management required by the NHS.
  • We only share your data to enable you to attend the course.  We do not share it with any third parties except for the purpose of running the EMPOWER T2n course.

Please speak to your GP or practice nurse who can advise you of other alternatives.

We welcome feedback from every person attending an EMPOWER T2n course. Whilst the feedback we receive is usually very positive, we recognise there are times when we don’t always get everything right. It is important we know when this happens so we can improve the service.

Please talk to a member of the team, email [email protected] or call us 0800 852 7460 to let us know when we get something wrong.



“It was a very interesting programme, the instructors were very good and explained everything in an easy way – I would recommend people go to the class!”



“It’s nice to know people can receive help for diabetes in a friendly and helpful way.”



“I would like to say what a fantastic thing that these meetings are. I was diagnosed with type 2 diabetes 2 years ago and believed that I didn’t have a clue what it meant or how I managed it until today.”



“I just wanted to say a big thank you to the whole EMPOWER team. I’ve been really worried about my newly diagnosed type 2 diabetes. But today’s course has given me some fantastic knowledge and I feel a little easier now on how to get started. Thank you, it’s a crazy time at the moment, but I wanted you to know you really have made a difference to my life and how I was feeling, lots of positive changes to start. Thanks again. You guys are amazing. Stay safe.”